Shipping Policy

Last Updated: March 2026

Welcome to Loolya. This Shipping Policy outlines how we handle order processing, shipping timelines, delivery expectations, and related logistics for all purchases made through our website https://loolya.com/. We aim to provide transparent and reliable information so that customers can make informed decisions when shopping with us.

By placing an order with Loolya, you acknowledge and agree to the terms described in this Shipping Policy. Please read this document carefully before completing your purchase.

1. General Shipping Overview

Loolya offers shipping services across the United States. We partner with major carriers such as USPS, UPS, and FedEx to ensure dependable and trackable delivery services. While we strive to meet all estimated delivery timelines, shipping durations may vary due to external factors beyond our control.

We currently offer a flat-rate shipping fee of $6.99 per order, regardless of the number of items purchased. This pricing structure allows for simple and predictable checkout costs.

2. Order Processing & Handling Time

All orders placed on Loolya are processed within a standard handling timeframe of 1–2 business days. Business days are defined as Monday through Friday, excluding public holidays.

Orders are reviewed, verified, packed, and prepared for shipment within this timeframe. Orders placed after our daily cutoff time may begin processing on the next business day.

Daily Cut-Off Time

Our daily order cutoff time is 5:00 PM (EST), Monday through Friday.

  • Orders placed before 5:00 PM (EST): Typically begin processing the same business day
  • Orders placed after 5:00 PM (EST): Typically processed the next business day
  • Orders placed on weekends or holidays: Processed on the next business day

Please note that processing times are estimates and may vary slightly depending on order volume, product availability, or verification requirements.

3. Shipping Time & Delivery Estimates

After an order has been processed and shipped, the estimated transit time is between 3–10 business days. This estimate depends on factors such as shipping destination, carrier operations, and seasonal demand.

Shipping Timeline Table

Stage Estimated Time Details
Order Processing 1–2 Business Days Verification, packing, and dispatch preparation
Transit Time 3–10 Business Days Shipping via USPS, UPS, or FedEx
Total Delivery Time 4–12 Business Days From order placement to delivery

These timelines are estimates only and should not be interpreted as guaranteed delivery dates.

4. Shipping Carriers

Loolya works with reputable national carriers to deliver your orders safely and efficiently:

  • United States Postal Service (USPS)
  • United Parcel Service (UPS)
  • Federal Express (FedEx)

Carrier selection is determined based on logistics efficiency, destination, and package characteristics. Customers may not select a specific carrier at checkout.

5. Shipping Costs

We offer a straightforward pricing structure:

  • Flat Shipping Rate: $6.99 per order
  • No hidden fees at checkout

This flat rate applies to all products including T-Shirts, Shoes, Jackets, Hats, and Sunglasses.

Shipping fees are non-refundable once an order has been shipped.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor your shipment in real time through the carrier’s official website.

Tracking updates typically become active within 24–72 hours after shipment.

If you do not receive tracking information within a reasonable timeframe, please contact our support team.

7. Delivery Conditions & Requirements

Customers are responsible for providing accurate and complete shipping information at checkout. Loolya is not responsible for delivery issues resulting from incorrect or incomplete addresses.

Depending on the carrier and delivery location:

  • Packages may be left at the front door, mailbox, or designated safe location
  • Signature confirmation may be required in some cases

If a package is marked as delivered but cannot be located, customers should first contact the shipping carrier before reaching out to us.

8. Delays & Exceptions

While we strive to meet estimated delivery timelines, delays may occur due to factors beyond our control, including but not limited to:

  • Weather conditions
  • Carrier disruptions
  • High seasonal demand (e.g., holidays)
  • Incorrect shipping details
  • Customs or regulatory delays (if applicable)

Loolya does not guarantee delivery dates and is not liable for delays caused by third-party carriers.

9. Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact us as soon as possible at support@loolya.com.

We may assist in initiating an investigation with the shipping carrier. However, resolution timelines may vary depending on the carrier’s policies.

Claims for lost or damaged items should be submitted within a reasonable timeframe after the expected delivery date.

10. Incorrect Address & Failed Delivery

If an order is returned to us due to an incorrect address or failed delivery attempt:

  • Customers may be responsible for reshipping fees
  • Original shipping fees may not be refunded

It is important to double-check all shipping details before placing an order.

11. Product Categories & Fulfillment

Loolya specializes in a variety of apparel and accessories, including:

  • T-Shirts
  • Shoes
  • Jackets
  • Hats
  • Sunglasses

Some products may be fulfilled from different warehouses. As a result:

  • Items in the same order may ship separately
  • Multiple tracking numbers may be provided

12. International Shipping

At this time, Loolya primarily serves customers within the United States. If international shipping becomes available, additional fees, customs duties, and longer transit times may apply.

13. Customer Support

If you have any questions regarding your order or shipping status, our support team is available to assist you.

Email: support@loolya.com
Support Hours: 8:00 AM – 5:00 PM (EST), Monday – Saturday

We aim to respond to all inquiries within 24–48 business hours.

14. Policy Updates

Loolya reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be reflected on this page with an updated revision date.

Customers are encouraged to review this policy periodically to stay informed about our shipping practices.

15. Important Notice

All shipping timelines provided on this page are estimates and are not guaranteed. By placing an order with Loolya, you acknowledge that delivery dates may vary due to circumstances beyond our control.

We are committed to transparency and customer satisfaction, and we continuously work to improve our logistics and fulfillment processes.