Cancel / Change Order Policy

Last Updated: March 2026

At Loolya, we understand that customers may occasionally need to modify or cancel an order after it has been placed. This Cancel / Change Order Policy outlines the conditions, timelines, and procedures for requesting order changes or cancellations.

By placing an order on https://loolya.com/, you agree to the terms described in this policy.

1. Overview

Orders are processed quickly to ensure timely delivery. As a result, the window for canceling or modifying an order is limited. Requests are handled on a best-effort basis and are not guaranteed once processing has begun.

2. Cancellation Window

Customers may request to cancel an order within a limited timeframe after placing it.

  • Cancellation requests should be submitted as soon as possible
  • Orders may only be canceled before they enter processing or shipment stages

If an order has already been processed or shipped, it cannot be canceled and must follow the Return & Refund Policy instead.

3. Order Modification

Customers may request changes to their order, including:

  • Shipping address updates
  • Product size or variant changes
  • Quantity adjustments

Modification requests must be submitted promptly after placing the order. Once processing begins, changes may no longer be possible.

4. Request Process

To request a cancellation or change, please follow these steps:

  1. Contact us at support@loolya.com
  2. Include your order number and request details
  3. Wait for confirmation from our support team

Requests are typically reviewed within our support hours.

5. Processing Timeline

Request Type Availability Notes
Cancellation Before processing Not available after shipment
Order Changes Before processing Subject to availability

All timelines are estimates and depend on order status at the time of request.

6. Refunds for Cancellations

If a cancellation request is successfully processed:

  • A full refund will be issued to the original payment method
  • No cancellation fees will be charged

Refunds are typically processed within 7 business days, depending on your payment provider.

7. Orders Already Shipped

If your order has already been shipped:

  • It cannot be canceled or modified
  • You may initiate a return after receiving the item

Please refer to our Return & Refund Policy for further instructions.

8. Incorrect Information

Customers are responsible for ensuring that all order details are accurate at the time of purchase.

If incorrect information (such as shipping address) is provided:

  • We will attempt to assist if notified promptly
  • Changes may not be possible once processing begins

Loolya is not responsible for delivery issues resulting from incorrect or incomplete information.

9. Multiple Item Orders

Orders containing multiple items are processed together when possible. However:

  • Changes to part of an order may not always be feasible
  • Partial cancellations may be evaluated on a case-by-case basis

10. Exceptional Circumstances

In rare cases, exceptions may be considered at our discretion. These may include:

  • Technical errors during checkout
  • Duplicate orders
  • Other unforeseen issues

All exceptions are subject to review and are not guaranteed.

11. Fraud Prevention

For security purposes, certain cancellation or modification requests may require verification. This helps protect both customers and our business from unauthorized activity.

12. Contact Information

For assistance with order cancellations or changes, please contact us:

Email: support@loolya.com
Support Hours: 8:00 AM – 5:00 PM (EST), Monday – Saturday

We aim to respond within 24–48 business hours.

13. Policy Updates

Loolya reserves the right to update or modify this policy at any time. Changes will be reflected on this page with the updated revision date.

We encourage customers to review this policy periodically.

14. Important Notice

All cancellation and modification requests are handled on a best-effort basis. Approval depends on order status and timing, and cannot be guaranteed once processing has begun.

By placing an order, you acknowledge and agree to the terms outlined in this policy.