Privacy Policy

Last Updated: March 2026

At Loolya, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from https://loolya.com/.

By accessing or using our website, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We collect different types of information to provide and improve our services.

a. Personal Information

  • Full name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Payment details (processed securely via third-party providers)

b. Non-Personal Information

  • Browser type and version
  • Device information
  • IP address
  • Time zone
  • Website usage data

c. Order Information

  • Products purchased (T-Shirts, Shoes, Jackets, Hats, Sunglasses)
  • Transaction details
  • Order history

2. How We Use Your Information

We use collected information for various purposes, including:

  • Processing and fulfilling orders
  • Providing customer support
  • Sending order confirmations and updates
  • Improving website functionality and user experience
  • Preventing fraudulent transactions
  • Complying with legal obligations

We do not sell your personal information to third parties.

3. Sharing of Information

We may share your information with trusted third parties to operate our business effectively:

  • Payment processors: To securely process transactions
  • Shipping carriers: USPS, UPS, FedEx for delivery purposes
  • Service providers: Hosting, analytics, and customer support tools

These third parties are only provided with the information necessary to perform their functions and are expected to protect your data.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic.

Cookies may be used to:

  • Remember your preferences
  • Maintain session information
  • Analyze website performance

You can control or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Retention periods may vary depending on the type of data and applicable requirements.

6. Data Security

We implement reasonable security measures to protect your information, including:

  • SSL encryption
  • Secure payment gateways
  • Restricted access to personal data

While we strive to protect your data, no method of transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to the data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Object to or restrict certain processing activities

To exercise your rights, please contact us using the information provided below.

8. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If we become aware that such data has been collected, we will take steps to delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

We encourage users to review the privacy policies of any third-party websites they visit.

10. International Data Transfers

Your information may be processed and stored in countries other than your own. These jurisdictions may have different data protection laws.

By using our services, you consent to the transfer of your information as described in this policy.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Continued use of the website after updates constitutes acceptance of the revised policy.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Email: support@loolya.com
Support Hours: 8:00 AM – 5:00 PM (EST), Monday – Saturday

We aim to respond within 24–48 business hours.

13. Legal Basis for Processing

Where applicable, we process your personal information based on:

  • Your consent
  • The necessity to perform a contract (such as fulfilling orders)
  • Compliance with legal obligations
  • Legitimate business interests

14. Data Accuracy

You are responsible for ensuring that the information you provide to us is accurate and up to date. Inaccurate information may affect your ability to use certain features of our website.

15. Important Notice

This Privacy Policy is intended to provide general information about our data practices and does not constitute a guarantee of absolute data security or uninterrupted service.

By using our website, you acknowledge and agree to the terms outlined in this Privacy Policy.