Return & Refund Policy

Last Updated: March 2026

At Loolya, customer satisfaction is an important part of our business. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through https://loolya.com/.

We aim to provide a fair and transparent process while maintaining flexibility for our customers. Please review this policy carefully before making a purchase.

1. Overview

Customers may request a return within 30 days of receiving their order. Once a return is approved and the returned item is received and inspected, refunds are typically processed within 7 business days.

We do not charge any return shipping fees or restocking fees. Our goal is to ensure a risk-free shopping experience.

All timelines mentioned in this policy are estimates and may vary slightly depending on operational conditions.

2. Return Eligibility

To qualify for a return, items should meet the following general conditions:

  • Return request submitted within 30 days of delivery
  • Item is in unused, unworn, or original condition
  • Item is free from damage not caused during shipping
  • Item includes original packaging where reasonably available

We understand that each situation is unique, so eligibility may be evaluated on a case-by-case basis.

3. Non-Returnable Situations

Certain situations may limit or prevent a return, including but not limited to:

  • Items returned after the 30-day window
  • Products showing significant signs of wear or misuse
  • Items damaged due to improper handling after delivery
  • Items missing essential components

If a return does not meet eligibility requirements, we will notify you with available options.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at support@loolya.com
  2. Provide your order number and reason for return
  3. Wait for return approval and instructions
  4. Package the item securely and send it back as instructed

We recommend keeping proof of shipment when returning items.

5. Return Shipping Costs

Loolya offers free returns. Customers are not required to pay:

  • Return shipping fees
  • Restocking fees
  • Handling fees

If a return label is provided, it must be used according to the instructions given.

6. Refund Policy

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds are processed within 7 business days to the original payment method.

Refund Timeline

Stage Estimated Time Details
Return Request Within 30 Days Customer submits return request
Inspection 1–3 Business Days Quality check upon receipt
Refund Processing Up to 7 Business Days Refund issued to original method

Please note that your financial institution may require additional time to reflect the refund in your account.

7. Exchanges

We currently do not guarantee direct exchanges. However, customers may:

  • Return the original item for a refund
  • Place a new order for the desired item

This process ensures faster handling and product availability.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within a reasonable timeframe after delivery.

Provide:

  • Your order number
  • A description of the issue
  • Photos if applicable

We will review the case and may offer a replacement, refund, or alternative resolution depending on the situation.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account again
  • Contact your credit card provider
  • Contact your bank for processing updates

If you still need assistance, please contact us at support@loolya.com.

10. Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must go through the return process instead.

Refunds for canceled orders are typically processed within the same 7 business day timeframe.

11. Multiple Item Orders

If your order includes multiple items:

  • You may return individual items without returning the entire order
  • Refunds will apply only to returned items

Items may arrive separately depending on fulfillment logistics.

12. Product Categories

This policy applies to all product categories sold by Loolya, including:

  • T-Shirts
  • Shoes
  • Jackets
  • Hats
  • Sunglasses

13. Abuse & Fair Use

While we offer a flexible return policy, Loolya reserves the right to limit or refuse returns in cases of suspected abuse, excessive returns, or fraudulent activity.

All return requests are subject to review.

14. Contact Information

If you have any questions about returns or refunds, please contact us:

Email: support@loolya.com
Support Hours: 8:00 AM – 5:00 PM (EST), Monday – Saturday

We aim to respond within 24–48 business hours.

15. Policy Updates

We may update this Return & Refund Policy at any time. Changes will be posted on this page with the updated revision date.

Customers are encouraged to review this policy periodically.

16. Important Notice

All return and refund timelines are provided as general estimates and are not guaranteed. Processing times may vary depending on operational factors and third-party service providers.

By placing an order with Loolya, you agree to the terms outlined in this policy.